Cedar Valley Eyecare Text Messaging Program

Program Name

Cedar Valley Eyecare Text Messaging Program

How You Opt In

By providing your mobile number and agreeing to receive text messages from Cedar Valley Eyecare, you consent to receive customer care text messages from our practice.

Consent may be collected through appointment requests, intake or account workflows, in-office communications, or other clear permission-based methods. Consent to receive text messages is not a condition of purchase or treatment.

Message Purpose

By opting in to receive text messages from Cedar Valley Eyecare, you agree to receive customer care text messages related to your relationship with our practice. These messages may include:

• Appointment reminders.
• Appointment confirmations.
• Scheduling changes.
• Office updates.
• Contact lens reorder reminders.
• Limited follow-up communications related to your care or account.

Our text messaging program is intended for customer care and account-related communications. It should not be used for emergencies.

Message Frequency

Message frequency may vary depending on your appointments, orders, and account activity. Most patients can expect around 1 to 3 messages per appointment cycle, reorder event, or similar service need, although actual volume may differ.

How to Stop Messages

You can cancel the SMS service at any time. Just text STOP to our number. After you send STOP, we will send you a confirmation text letting you know you have been unsubscribed. After that, you will no longer receive SMS messages from us. If you want to join again, you may opt in again through the same method you used previously.

How to Get Help

If you are experiencing issues with the messaging program, reply HELP for more assistance or call us directly at (801) 768-4100.

If you need immediate care or have an urgent medical concern, please call the office directly rather than relying on text messages.

Carrier and Pricing Notice

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. For questions about your text plan or data plan, please contact your wireless provider.

Consent

Consent to receive text messages is not a condition of purchase or treatment.

By remaining opted in, you acknowledge that text messaging may not always be immediate, secure, or appropriate for sensitive medical details.

Privacy

For questions about how we handle your information, please review our Privacy Policy.

Cedar Valley Eyecare does not share, sell, or transfer your mobile number, SMS opt-in data, or consent to third parties or affiliates for marketing or promotional purposes.